Cisco Systems offers IP Office Phones solutions which offers a wide range of different types of IP Phones from very basic models to the most advance model for large enterprises. To point your callers in the right direction one of our features offers automated attendant allowing you to pre record an automated system to direct callers where you want them to be directed. This will raise your productivity and allow your caller to be connected with the most suitable agent to assist them with their call.
Cisco Systems also features their state of the art UC500 Series or Unified Communications modules that has a full line of features for your communications infrastructure. Cisco offers the most advance Cisco business phone systems on the market today. Cisco UC500 Series for Small Business Communication Systems enables businesses to enhance how they reach, serve, and retain customers. It is an affordable system that gives your staff anytime, anywhere access to business information and applications, making it easier than ever to communicate with customers and each other. It also has the music on hold option to allow your business or enterprise to inform your caller while they are on hold waiting for assistance.
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Cisco IP Wireless & Routers
Cisco IP Wireless - Expanding your network with Cisco Small Business Wireless Access Points is an easy way to connect staff, whether they're onsite or remote, to your business operations.
Cisco Routers - The high-performance Cisco 7500 Series Router remains the market leader due to its breadth of advanced support for LAN/WAN services, redundancy, reliability, and performance.
Cisco IP Phones & Systems Demo:
Business Phone Systems (BCM) - Toronto
The rapid expansion of the Internet has fundamentally changed the way organizations conduct business. With this growth, enterprise customers are seeking higher bandwidth aggregation of WAN links to the Internet. Likewise the service provider community is faced with meeting the continued demand from consumers for Internet access. These factors are driving service provider and enterprise customers to solutions that optimize network density, bandwidth aggregation, availability, serviceability, and operational costs.
In today’s ever-changing business environment, creating a Call Centre that delivers top-flight customer service can give your company a competitive edge. And by activating either the Basic or Professional Call Center solution on your Business Communications Manager, your business can create a cost-efficient systems for fielding large volumes of calls by a minimal number of agents.
Business Communications Manager 450 is an all-in-one, affordable platform for converged voice and data communications; ideal for medium-sized businesses and branch offices with 30-250 users. The unified communications capabilities of the Business Communications Manager 450 include unified messaging, message forwarding*, Meet-Me Conferencing, Computer Telephony Integration (CTI) and Intelligent Contact Centre functionality to connect people quickly - enabling businesses to gain a competitive edge in an environment where speed, simplicity and savings are integral to success.
Call Acounting & Recording
CTI...TAPI...Enablers...Windows...LANs—a world of complex new words for a simple idea. Norstar introduced Computer Telephony Integration, or CTI, with its first system in 1988. Combining the best of communications with the best of computers, Norstar CTI makes your world easier to manage. By connecting the intelligence in your computer with the power and flexibility of your Norstar systems, you’ll communicate more effectively, provide quicker responses to your customers, and win even more business.
Revolution Web Call Accounting is a robust solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. IThe software can be accessed from your desktop or from around the world through a true web interface.
HTCS’s Call Recording software allows call records to be easily played back through a PC. Call records may be emailed for quick and easy sharing of telephone conversations to facilitate quality monitoring, training or distribution of key information. Call records can be easily searched, sorted, retrieved or moved for quick and effective archive management.
Unified Communications - UC500, 520, 540 & 560
Cisco Unified Communications 500 Series for Small Business, a critical part of the Cisco Smart Business Communication System, is an affordable appliance that provides, voice, data, voicemail, Automated Attendant, video, security, and wireless capablities. This easy - to - manage platform supports up tp 50 (with expansion capablities to allow up to 64 phones and voicemail boxes) users and flexible deployment options based on your needs. A wide array of IP phones, public switched telephone network (PSTN) interfaces, and Internet connectivity.
Auto Attendant & Neworking
With the competitiveness of business today, differentiation among companies is crucial. Organizations using a live Attendant to answer calls rely on the Attendant to present the image of the company to the caller. Today’s Attendant requires a sophisticated, yet simple-to-use tool to help meet this challenge, and Console.NET is the solution.
Data networks or Network Cabling are the backbone of today's business environment and their effort and maintenance is a key factor in an organization's ability to succeed. In order for minimum downtime and maximum efficiency, companies invest large sums in managing networking equipment, such as hubs, switches and routers as well as applications, firewalls, anti-virus solutions, etc. The physical layer - where used is connected to the network, and which has to last for the longest time and supplies elements in the network is frequently neglected. For the most part, physical maintenance, troubleshooting and tracking are still performed manually, and is time-consuming, error-prone and highly resource-inefficient tasks.
SimpleDial™ Pro automates the whole outbound calling process. The application communicates with any database or CRM for the raw contact data and organizes the data into campaigns that make sense to your business.
Routers & Switches
The rapid expansion of the Internet has fundamentally changed the way organizations conduct business. With this growth, enterprise customers are seeking higher bandwidth aggregation of WAN links to the Internet. Likewise the service provider community is faced with meeting the continued demand from consumers for Internet access. These factors are driving service provider and enterprise customers to solutions that optimize network density, bandwidth aggregation, availability, serviceability, and operational costs.
The high-performance Cisco 7500 Series Router remains the market leader due to its breadth of advanced support for LAN/WAN services, redundancy, reliability, and performance.
A distributed architecture using Versatile Interface Processors (VIPs) is the key to the Cisco 7500's scalability. Each VIP has its own processor, which is capable of switching IP data packets and providing network services. This scenario allows the overall system performance of Cisco 7500 routers to scale up when they need to handle more high-speed network connections and more data packets. The RSP is still the master of the system. It runs routing protocols with other routers in the network to gather switching intelligence, which is then downloaded to the VIPs so that each can switch IP packets on its own.
The Ethernet Switch 325 models are standalone 10/100 Mbps Layer 2 Ethernet switches designed to meet the needs of small and medium customers. Nortel Ethernet Switches are designed to provide low-port pricing for a cost-effective desktop switching solution. The Ethernet Switch 325 is available in two standalone, compact 1 rack-unit (1U) size models.
VPN Routers provide routing, IPSec and SSL VPN, firewall, bandwidth management, encryption, authentication, and data integrity for secure connectivity across managed IP networks and the Internet. Nortel VPN Routers connect remote users, branch offices, suppliers, and customers with the cost and performance advantages of public IP networks and the security and control found in private networks.
Hosted Phone Systems - Hosted PBX & Virtual PBX
One of the latest spin offs of business VoIP technology is the Hosted PBX. This technology allows small and medium sized businesses to have a sophisticated telephone systems without the investment in telephone equipment. In fact, the entire telephone systems is operated and maintained by your voice-over-ip service provider. Hosted PBX Telephone Systems lets employees work from their home, a hotel or on their cell phone while still being connected to the same office telephone system. Just like a Fortune 500 telephone systems, you can transfer callers, put them on hold with music, set up conference calls or have the phone answered by an automated attendant who can direct callers to different departments.
Voice over IP or VoIP
IP based Intercom solution uses the Voice over Internet Protocol or VoIP and allows you to take a standard analog telephone signal and turn it into a digital signal that is transmitted over the Internet. By plugging any standard telephone into a special device called a VoIP gateway or IP Phone you can use your internet connection to make the calls to your families, friends and business connected to Internet. VoIP calls can also be made directly from your computer using software with a headset.
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